Shipping policy

Your skincare journey deserves smooth and timely delivery. At Numanz, we prioritise transparency and efficiency in getting your orders to you. This Shipping Policy outlines how we handle order processing, shipping costs, delivery timelines, and related concerns.

Shipping Charges & Methods

Free Shipping:

We offer free standard shipping on all orders above ₹499 (order value after discounts, if any).

Standard Shipping Fee:

  • Orders below ₹399 → ₹59 shipping fee.
  • Orders ₹399 and above – Free Shipping

These charges will be clearly visible during checkout before you place your order. We strive to keep delivery fees minimal while ensuring safe, reliable service.

Cash on Delivery (COD):

We provide COD as a payment option on eligible orders. The following handling fees apply:

  • Orders ₹0-999: ₹49 COD
  • Orders ₹1000+: ₹29 COD

The COD fee is non-refundable, even if the order is cancelled or returned. To avoid this fee, you can choose prepaid payment methods (UPI, Cards, Net Banking).

Serviceable Areas:

We currently ship across all major cities and regions in India (PAN-India). At checkout, if your pin code is serviceable by our delivery partners, you will be able to place an order. In the rare case that your area is not serviceable, our system should inform you, or we will reach out to you to discuss alternatives (such as an alternate address) or cancel the order without any charge.

(Note: We do not offer international shipping at this time. We hope to expand our reach in the future – stay tuned!)

 

Order Processing & Dispatch

Processing Time:

All orders are typically processed and dispatched from our warehouse within 24 to 48 working hours (1-2 business days) after the order is placed. This includes order verification, payment confirmation (for prepaid orders), quality check, and packing. We know you’re excited to receive your products, so we work hard to get them out quickly! 

Weekend and Holiday Orders:

Orders placed on a Saturday, Sunday, or any public holiday will begin processing on the next business day. Our warehouse operates Monday through Friday. For example, if you place an order on Saturday, it will be packed and shipped by Monday or Tuesday (assuming Monday isn’t a holiday).

High-Demand Periods:

During festive seasons, sales, or special promotions, our order volumes increase. Processing might take slightly longer (an additional 1-2 days) during such times. We kindly ask for your patience if there’s a small delay. Rest assured, our team is working extra hard to dispatch all orders as soon as possible.

Order Confirmation:

Once your order is ready to be shipped, you will receive an email and/or SMS notification with the shipping details. If, for some reason we anticipate a longer processing time (e.g., an item is on backorder or there’s an unexpected delay), we will notify you via email or phone.

 

Delivery Timelines

Standard Delivery:

  • After dispatch, delivery usually takes 3–6 business days, depending on your location.
  • Metro & Tier-1 Cities: Deliveries to metro areas (like Delhi NCR, Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad, etc.) are often faster – typically 2-4 business days from dispatch.
  • Tier-2/3 Cities and Towns: For smaller cities or towns, it might take around 4-5 business days.
  • Remote Areas: Deliveries to remote or rural areas, or regions with fewer courier services, might take up to 6-7 business days.
  • Note on Business Days: “Business days” means Monday to Friday, excluding public holidays. Weekends are generally not counted since courier companies have limited operations on Sundays/holidays.
  • Tracking Your Order: When we dispatch your order, we will send you a tracking link or number via email/SMS. You can click that link or use the number on our courier partner’s tracking website to see the real-time status of your shipment. Typical statuses you might see include “Order Picked Up,” “In Transit,” “Out for Delivery,” etc. If you face any difficulty with tracking or haven’t received a tracking update within 48 hours of dispatch, please reach out to us. 
  • Delays: While we aim for timely delivery, sometimes delays can occur due to circumstances beyond our control. These may include:
    • Courier delays: Occasional issues like transportation strikes, unexpected logistical backlogs, or misrouting by the courier.
    • Weather and Natural Events: Heavy rains, floods, storms, or other natural events can slow down deliveries in affected areas.
    • Public Holidays/Festivals: During major festivals or holidays (e.g., Diwali, Christmas), courier networks can be very busy, which may add a slight delay.
    • Pandemic/Lockdowns (if applicable): Any government-mandated restrictions could impact delivery times.

If your order is delayed beyond the expected window, we apologise and will work with the courier to resolve it. Feel free to contact our support for help in such cases. We’ll do our best to keep you informed.

 

Refunds for Lost or Undelivered Orders

We take full responsibility for delivering your order to you. In the unlikely event that your shipment is lost in transit or fails to reach you due to an error on our end or our courier partner’s end:

Lost Package:

If the courier company confirms a package is lost, or if an unreasonable amount of time has passed with no movement on your tracking, we will treat the order as lost. In such cases, we will either re-ship the products to you at no extra cost (if stock is available), or issue a full refund for your order – whichever you prefer or as per discussion.

Undeliverable Package:

If the package is returned to us because the address was incorrect or incomplete, we will reach out to you to confirm the address. We can re-dispatch to a corrected address (additional shipping charges may apply if the mistake was not on our end). If it was our mistake (like we wrote the label wrong), we’ll resend at no cost to you.

Customer Absence:

If the delivery failed because no one was available to receive it, even after multiple attempts, the package might be returned to us. In such a case, we can refund your order value minus the shipping fees (and COD fee if applicable), or attempt re-delivery if you’d still like to receive it (in which case there might be a re-shipping fee). We’ll coordinate with you to find the best solution.

Please note that we consider a domestic shipment lost if it hasn’t been delivered within 15 days from dispatch and tracking isn’t updating. We will then initiate the resolution as above.

 

Order Tracking & Support

We want you to stay informed about your order status every step of the way:

  • After dispatch, use the tracking link provided to follow your package’s journey. The tracking information is usually updated in real time by the courier.
  • If you have any trouble with the tracking (for example, no updates for a few days, or it shows delivered but you haven’t received it), please contact us. Sometimes tracking can be inaccurate or delayed, but we will help coordinate with the courier to locate your package. 
  • For any questions about shipping, delays, or to change your delivery address or phone number after placing an order, reach out to us as soon as possible. If the order hasn’t been shipped yet, we can usually accommodate address changes.

Our team is here to assist you. The next section provides contact details for any shipping or order-related inquiries.

 

Questions or Concerns?

We’re here to help and ensure your experience with Numanz is smooth. If you have any questions, concerns, or special requests regarding shipping (or your order in general), please don’t hesitate to contact us:

Email: support@numanz.in (for general queries) or orders@numanz.in (for specific order issues).

Phone: +91 9718399477 (Customer Care, Mon–Fri, 10 AM to 7 PM). You can call or even WhatsApp this number for updates.

Instagram: Send us a DM at @numanz.care – we’re active on social media and will respond as quickly as possible.

We will do everything we can to resolve any issues and answer your questions. Your satisfaction is our priority!