User Data Deletion Policy

We respect your right to privacy and your right to request deletion of your personal data. If you no longer want Numanz to retain your information or you wish to delete your user account, we provide a clear process to handle such requests, in compliance with applicable laws.

Account Deletion and Data Removal

How to Request Deletion:

To initiate deletion of your data, please send an email to care@numanz.in from the email address associated with your Numanz account (or that you used when placing orders). Use the subject line “Data Deletion Request – [Your Name]” and in the email, please explicitly state that you would like your personal data/account to be deleted. If you do not have access to email, you may also contact our customer support number, and we will guide you, but written email requests are preferred for verification.

Verification:

For security and to protect your privacy, we will need to verify that the request is legitimate. If you sent the email from your registered email, that usually suffices. We might reach out for confirmation or additional info if needed (for example, confirming recent order details) just to ensure we’re deleting data for the correct person.

Scope of Deletion:

By default, a data deletion request means we will remove or anonymise all personally identifiable information (PII) we have about you in our active databases. This includes your name, contact information, and user account details. Your account (if you have one on our site) will be permanently deactivated and removed. You will no longer be able to log in. We will also cease any marketing communications to you.

Data That Cannot Be Fully Deleted:

There are certain records we may need to retain even after your request, due to legal obligations. For example: 

  • Order Transaction Records:

We are required by law (tax, accounting, auditing) to retain invoices and transaction records for a certain period (often up to 7-10 years). These records may include your name and purchase details. However, these are kept only for compliance and internal purposes and are not accessible on the website or used for marketing. We will securely store such data, and it will not be used for any other purpose.

  • Email/Communication Logs: 

If you had correspondence with us (like emails to support), those may reside in our email archives. We typically purge them periodically, but they might not be immediately erasable from backups. That said, if they contain personal info, we will treat them with confidentiality, and they won’t be used once deletion is requested.

  • Backup Systems:

Your data might be in our system backups. Those backups are cyclically overwritten and are protected. Even if they contain traces of your data, they would only be restored in a disaster recovery scenario, and even then, we would not reintroduce deleted accounts into active service.

  • Third-Party Services:

If applicable, we will instruct third-party data processors to delete your data as well. For instance, if you had subscribed to our newsletter, we would remove you from our email marketing list. If your info was in our analytics or ad audiences, those typically aren’t personally identifiable, but any identifiers (like your email hash in Facebook Custom Audience) will be removed in the next audience refresh. We try to ensure complete erasure across all platforms.


Timeline and Confirmation

Processing Time:

We aim to complete data deletion requests within 7-14 business days from the date of verification of your request. Often it’s faster, but we quote this time to cover a thorough removal from various systems. If there is any expected delay, we will let you know.

Confirmation of Deletion:

Once your data has been deleted or anonymised, we will send you a confirmation email. This will simply confirm that we have processed your request. After this confirmation, your account (if any) will no longer be accessible.

Inability to Delete If…:

If we find that we cannot delete your data for some reason (for example, there’s an ongoing legal issue or fraud investigation associated with your account), we will inform you about why we cannot fully comply at this time and what data we must retain. Otherwise, you can expect full compliance.

 

Effects of Deletion

Account Access:

After deletion, you will not be able to log in to our website or view past orders through the account. If in the future you wish to shop with us again, you may do so as a guest or create a new account, but your past history will not be available.

Emails and Communication:

You will stop receiving all emails from us – no newsletters, no order updates (unless you place a new order with a new account). If you contact us after deletion for any reason, you’ll need to provide context since we won’t have your records on file.

Loyalty/Referral Data:

If we had any loyalty program or referral credits associated with your account, those will be erased and cannot be reclaimed. Make sure to redeem any points or rewards you care about before deletion, as they will be lost permanently.

Ongoing Orders:

If you request deletion while you have an order in process (not yet delivered), we recommend waiting until the order is completed. Deleting data mid-process could cause confusion with delivery. Typically, we will ask if it’s okay to complete any active orders first. Alternatively, we might cancel and refund any unshipped orders at the time of deletion (we will communicate with you to decide the best course).

 

Your privacy is very important to us. The User Data Deletion policy is part of that commitment. We never want to hold onto your information if you don’t want us to. If you have any concerns or need more information before deleting your data, you can reach out to our Data Protection/Privacy contact:

  • Email: care@numanz.in (for deletion and privacy-related requests)
  • Postal: Privacy Officer, Numanz, 34/GF, Sector-5, Gurugram, Haryana 122001, India.

We will be happy to clarify any doubts. Thank you for trusting Numanz, and remember you are always in control of your personal data with us.